{"id":672,"date":"2026-03-30T20:58:50","date_gmt":"2026-03-30T19:58:50","guid":{"rendered":"https:\/\/pioneerfederation.co.uk\/stonegate\/?page_id=672"},"modified":"2026-03-30T21:00:44","modified_gmt":"2026-03-30T20:00:44","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/our-school\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"672\" class=\"elementor elementor-672\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66b078a e-flex e-con-boxed e-con e-parent\" data-id=\"66b078a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd5a24 elementor-widget elementor-widget-text-editor\" data-id=\"2dd5a24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are ever unhappy with any part of the School&#8217;s procedures or operations, then please follow this chain of actions:<\/p><ol><li>Speak to your child&#8217;s teacher (If appropriate)<\/li><li>Speak to the Headteacher (either at the gate or make an appointment via the office or email <a href=\"mailto:head@stonegate.e-sussex.sch.uk\">head@stonegate.e-sussex.sch.uk<\/a>)<\/li><li>Contact the Chair of Governors, Kevin Millington <a href=\"mailto:kmillington@stonegate.e-sussex.sch.uk\">kmillington@stonegate.e-sussex.sch.uk<\/a><\/li><\/ol><p>This chain of actions is set out in more detail within the complaints policy below.<\/p><div class=\"document-gallery\">\n\t\t\t<div class='document-icon'>\n\t\t\t\t<a href='https:\/\/drive.google.com\/file\/d\/1yIqvn9emzgdjYEc3q0vvq2K-GYlnsdhy\/view?usp=drivesdk' target='_blank'>\n\t\t\t\t\t<img src='https:\/\/drive.google.com\/thumbnail?id=1IwO0lp53uowHt-opfqWk7hXfjY-WNSrr&#038;sz=w418' alt='Complaints Policy' loading='lazy'>\n\t\t\t\t\t<span class='title'>Complaints Policy<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<div class='document-icon'>\n\t\t\t\t<a href='https:\/\/drive.google.com\/file\/d\/1T6dJfqwaSJE5rmvvYMdnSzwYj2PxP3rK\/view?usp=drivesdk' target='_blank'>\n\t\t\t\t\t<img src='https:\/\/drive.google.com\/thumbnail?id=1E4MuMUi5GWaxLfg2Ev2FKruxJ_CeBMA_&#038;sz=w418' alt='Whistleblowing Policy' loading='lazy'>\n\t\t\t\t\t<span class='title'>Whistleblowing Policy<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>If you are ever unhappy with any part of the School&#8217;s procedures or operations, then please follow this chain of actions: Speak to your child&#8217;s teacher (If appropriate) Speak to the Headteacher (either at the gate or make an appointment via the office or email head@stonegate.e-sussex.sch.uk) Contact the Chair of Governors, Kevin Millington kmillington@stonegate.e-sussex.sch.uk This [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":446,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-672","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/pages\/672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/comments?post=672"}],"version-history":[{"count":4,"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/pages\/672\/revisions"}],"predecessor-version":[{"id":676,"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/pages\/672\/revisions\/676"}],"up":[{"embeddable":true,"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/pages\/446"}],"wp:attachment":[{"href":"https:\/\/www.stonegate.e-sussex.sch.uk\/index.php\/wp-json\/wp\/v2\/media?parent=672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}